Shipping policy

Shipping Policy – Bela.pk

Effective Date: [17.04.2025]
At Bela.pk, we’re committed to delivering your favorite handcrafted products safely and on time. Please review our shipping policy to understand how we process and ship your orders.

🚚 Shipping Coverage

We currently offer nationwide delivery across Pakistan, including major cities and remote areas via trusted courier partners.

⏱️ Processing Time

  • Ready-made items: Processed and shipped within 2–4 business days.

  • Custom or made-to-order items: Require 5–10 business days for preparation before shipping.

  • Orders placed on weekends or public holidays will be processed on the next business day.

📦 Estimated Delivery Time

  • Major cities: 5-10 business days after dispatch

  • Remote/rural areas: 10-15 business days after dispatch
    Please note: Delays may occur due to weather, courier issues, or public holidays.

💸 Shipping Charges

  • Standard Shipping Fee: Flat rate of Rs. 250 nationwide

  • Free Shipping: On orders above Rs. 3,000

  • For large, fragile, or bulk orders, additional shipping charges may apply (you’ll be notified before dispatch).

🧵 Custom Orders

Custom or personalized items may require additional time for crafting and quality assurance. We’ll keep you informed of your order’s progress through email or WhatsApp.

📬 Order Tracking

Once your order is shipped, you’ll receive:

  • A tracking number via email or WhatsApp

  • A link to track your parcel on the courier partner’s website

❗ Delivery Issues

If your parcel is delayed, lost, or arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Share your order number and photos (if damaged).
    We will coordinate with the courier and resolve the issue as quickly as possible.

🚫 Undeliverable Orders

Orders may be returned to us if:

  • The delivery address is incorrect/incomplete

  • The customer is unavailable or refuses delivery

In such cases, we’ll contact you to confirm re-delivery. Additional shipping charges may apply.

📞 Need Help?

For questions about shipping or order status, please contact us:

📧 Email: info.belapk@gmail.com
📞 WhatsApp: +92-335-8226268
🌐 Website: www.bela.pk